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IT OPERATIONS

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A medical imaging company is deploying AI to assist in its operations—and turning to an industry powerhouse for help.

Chicago-based Hoppr is integrating Nvidia systems into its AI development framework, the Hoppr AI Foundry. It’s a partnership that the company hopes will accelerate its existing platform. The company already used Nvidia GPUs, Hoppr founder and CEO Khan Siddiqui told IT Brew, and reached out to the AI chip-making giant to deploy its models as a natural next step to add reasoning capabilities to the existing image generation and text conversion that Hoppr already provides users.

“Now our customers can cherry-pick what functionality they need,” Siddiqui said. “They can combine multiple models for similar tasks, they can take the finding model and then run it against the reasoning model.”

Is AI becoming an “always on” capability in healthcare?—EH

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IT OPERATIONS

AI fixers

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The tech job market doesn’t always reflect the national one, but the two are starting to draw closer together—and that’s not necessarily a good thing.

According to data from the Bureau of Labor Statistics, as interpreted by IT certification trainer CompTIA, unemployment in the tech sector edged up from February’s 3.8% to 3.9% in March. It’s a negligible shift, and the national unemployment rate experienced a similarly small change, dipping from 4.4% to 4.3%.

But those seemingly stable numbers may belie an ongoing uncertainty in the job market, driven by the perceived impact of AI.

AI adoption is surging, but application is lagging.—EH

Shadow IT: When employees use hardware or software on an enterprise network without the knowledge or sign-off of the IT department. Learn more.

SOFTWARE

How may AI assist you today?

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Sometimes the help desk could use a little help.

The help desk has gotten a boost from AI lately, with IT service management tools now automating basic tasks like ticket classification, password resets and application access, documentation, and predictive analytics.

So, what happens to a help desk pro who has a lot more free time thanks to AI taking a whole tier of tasks off their to-do list? There’s an opportunity for new skills and projects, for starters.

The impact of AI at the help desk. A November 2025 survey from market-intelligence firm Gartner found that 55% of more than 300 customer service and support leaders reported “stable staffing” levels due to handling higher customer volume after implementing AI (1 out of 5, however, claimed having “been able to reduce agent headcount as a result of their AI initiatives”).

Can automation make a bad help desk worse?—BH

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PATCH NOTES

Francis Scialabba

Today’s top IT reads.

Stat: More than 1 in 3. That’s the portion of cybersecurity professionals (34%) who plan to stay in their current role, according to a study from IANS and Artico Search. (IT Pro)

Quote: “I don’t think it’s going to kill us…At the same time, I do think it’s important for the federal government to seriously fund AI safety research.”—Robert Atkinson, founder of the Information Technology and Innovation Foundation, speaking to lawmakers last week about the destructive risks of AI (the Associated Press)

Read: Have you heard this one? A dozen digital privacy advocates walk into a bar…(The Guardian)

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