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IT OPERATIONS

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Layoffs at the Washington Post in February impacted more than just the paper’s newsroom—they hit IT pros as well. And the ramifications of those job cuts could be far-reaching, according to some former staffers.

One of the products hit by staff reductions is Arc XP, the company’s digital experience platform (DXP)—providing assistance with content management system, monetization, and subscriptions—that counts the Boston Globe, the Irish Times, and other international and domestic outlets as customers.

Mike Stemle, a former Arc XP principal architect and a unit co-chair of the Washington Post’s Tech Guild, told IT Brew that he is concerned that the cuts at Arc XP could result in a deterioration of service and, potentially, security breaches (prior WaPo layoffs, in 2024, also affected the DXP’s staff).

“I am genuinely concerned about the safety and reliability of the services of Arc XP and the security and data privacy of Arc XP customers, as well as Washington Post readers and subscribers,” Stemle said. “I think that there is a tremendous amount of unnecessary business risk that the company brought upon itself.”

When IT workers are let go, their knowledge goes with them.—EH

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SOFTWARE

Feeling AI

Ed Britan

What would it take for everyone to completely trust AI’s latest commercial models? That’s not a rhetorical question—we’re really asking.

Ed Britan, SVP of global privacy at Salesforce, sat down with IT Brew during Agentforce World Tour in Washington, DC, to discuss the challenges surrounding consumer privacy and trust in the context of agentic AI and data collection.

During the discussion, Britan pointed to how public commentary can potentially influence consumer opinions of enterprise AI. (For example, just last month, Anthropic CEO Dario Amodei said it’s hard to know whether or not an AI model is truly conscious.) Our chat also covered privacy, AI innovation in the B2B space, and more.

How can you trust your agent?—CN

IT OPERATIONS

DOGE house

Morning Brew Design, Image: Adobe Stock

The federal government adjusting its cyber posture led to big hiring shifts, topping C-suite employment news for March.

DOD goes to DOGE for AI guidance

The new chief data officer for the Department of Defense is engineer Gavin Kliger.

Kliger, a 2020 graduate of UC Berkeley, entered the federal government as part of Elon Musk’s DOGE initiative. He previously worked for Databricks, an AI platform.

In a post on X, DOD (currently referred to by the administration as the Department of War) emphasized Kliger’s AI focus, noting he will set policies for the military’s use of the technology. Kliger’s experience includes working on the launch of the GenAI.mil platform, the agency said.

See who else is in and out.—EH

PATCH NOTES

Francis Scialabba

Today’s top IT reads.

Stat: 4. That’s how many styles of “smart glasses” Apple is rumored to be testing out. (MacRumors)

Quote: “I am also very aware that OpenAI is now a major platform, not a scrappy startup, and we need to operate in a more predictable way now. It has been an extremely intense, chaotic, and high-pressure few years.”—OpenAI CEO Sam Altman, in a blog post written after someone threw a Molotov cocktail at his house (Sam Altman)

Read: Meta is building an AI version of CEO Mark Zuckerberg to interact with company staff. (Ars Technica)

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☕️ How layoffs may impact WaPo’s digital media platform